Continuing problem reconnecting touchless card reader to GoPayment app.

I’ll help you reconnect this card reader to GoPayment, @EGCuellar.

When reconnecting a card reader on your mobile device, you'll want to make sure you have the latest version of the app. You can download the updates from the Google Play Store or Apple App Store.

You can follow the steps below to get this fixed:

For Apple devices

1. Go to your Settings, then General.
2. Click on Software Update.

For Android devices

1. Go to your Settings, then About device.
2. Select Update, then Check for Updates.
3. Choose Install.

If the issue continues, I'd suggest reaching out to the GoPayment Support team to check this further. Our specialist can provide additional troubleshooting methods to ensure it'll reconnect.

Check out this reference to learn more about processing payments in the GoPayment app. This includes information on when QuickBooks puts the money in your bank account.

Please keep me updated on how it goes, as I want to ensure that you're able to process payments. Have a great day!

I have uninstalled the app, updated the app, rebooted the card reader (although the lights never come back on so I have to restart it with side button). When I choose "Add a card reader" the app doesn't see it.

Thank you for keeping us updated about the results, EGCuellar.

Since the issue persists after performing the troubleshooting steps, I recommend contacting our QuickBooks Merchant Team. They can check what's interrupting the connection between the touchless card reader and your GoPayment app.

You can browse this link to chat with a live support representative: Contact Payments.

I'm also adding this article to check other troubleshooting solutions: Fix issues with the GoPayment and QuickBooks mobile app card reader.

Stay in touch with me on how the contact goes or if there's anything else you need. Just leave a comment below, and I'll get back to you.

I have chatted with Support for the 6th time and every time I end up waiting for 20-30 minutes while they research it. Today I spent 45 min. Still not fixed.

I updated my iPhone iOS again and went through the steps again. The app still says can't find any card readers. Does the model# matter?

Thanks for sharing the troubleshooting steps you've performed, EGCuellar.

We'll also need to update the GoPayment app to successfully connect the card reader. You can download the updates from the Apple App Store. Once done, connect them again.

If the issue persists, it would be best to reach out to our Payments Support Team. This way, you'll be able to verify the compatibility of the card reader model.

Additionally, I've added these articles that'll help you process a credit card transaction and accept payments in your Go Payment app: 

• Process Payments in the GoPayment App
• Process a Credit Card Transaction with GoPayment

Please get in touch with us if you need any further assistance in connection with your GoPayment app and the card reader. The Community always has your back.