CREDIT CARD PAYMENT RECEIPT

Welcome to the Community, @Brita2. We want to ensure we can provide a timely solution to your concern. Thus, I'd like to ask for more details to help you achieve your goal with payment receipt.

Could you provide more details about the screenshot you shared in your QuickBooks Community post? It looks like the customer only paid the subtotal, not the total amount, based on the screenshot. This is why the subtotal appears on the second page instead of the total amount.

Any further details would be much appreciated for narrowing down this issue. Verify to your customer if they only paid the subtotal, not the total amount.

I'd appreciate it if you have another query with the payment receipt. I'll be keeping an eye out for your response to this.

please see attachment of what the customer deposit receipt shows they paid the invoice total not the subtotal.  Again, this is the question i am asking, why does it only show the subtotal on one of the payment receipt copy?

Hello there, Brita2.

The second payment receipt copy only shows the subtotal amount, as it doesn't incorporate any extra charges for transfers, fees, or taxes based on your screenshot.

Since you've verified that your customer also paid the total amount included with the sales tax, let's resolve your issue by verifying and rebuilding your data in QuickBooks Desktop (QBDT). The verify tool identifies the most common problems in a company file, and the rebuild tool fixes them.

Here's how to verify your company data:

1. Go to Window, then click Close All.
2. Navigate to File, then Utilities.
3. Choose Verify Data.

Please follow the steps below to rebuild your company file data:

1. Go to File, Utilities, then click Rebuild Data.
2. Follow the on-screen instructions, then select OK.
3. Choose a location for your backup, then click OK.
4. Type in a new name in the File name. Click Save.

For further detailed steps, see this article: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I suggest contacting our Live Support Team. They have the tools to help you navigate your QBDT program by initiating a screen-sharing session and determining the underlying cause of your concern.

• Verify and Rebuild Data in QuickBooks Desktop
• Fix PDF and Print problems with QuickBooks Desktop

Should you require further assistance managing sales receipts or other QuickBooks-related concerns, drop by again so we can get back to you promptly. Have a good one.