Going back and checking my accounts receivables, and some invoices are showing no payment was taken. Credit card payment was taken for these invoices, but looking back I noticed a massive error on my part - it was deposited to the checking account instead of undeposited funds. When visiting merchant service deposits, one of these payments still sits. When attempting to record, it shows, "error - partially recorded payment."
I had 2 payments like this, both customers verified the funds were taken out of their account. These funds never deposited to our checking account, so it seems like the funds have been stuck in limbo.
I've tried contacting QB Support multiple times and each time it gets me nowhere. Last time I was told that the steps we took should mediate the issue and should see the funds deposited in a few business days at max. It's been a while since I've last inquired and there are still no funds deposited, and one of the payments still sit in merchant service deposits.
Currently using QB Plus Contractor Edition 2020
