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We have QB Enterprise 2022 and certain stations drag when processing credit cards. Literally some stations are lightening fast while others take 2-4 minutes for a CC to process. We have changed ethernet cables, we have replaced the PCs with new and more memory. The issue persists! We have no other connectivity issues for any other programs we use in the office. It is ONLY QB and processing payments. Anyone have any clue?
Thanks for taking the time to scour our Community space for potential solutions. If you haven't encountered this yet, this solution will prove useful in resolving the payment processing issues, PCSLabTesting.
I appreciate you for performing the troubleshooting steps to get this error message sorted out. Let's make sure that your QuickBooks is updated to the latest release, so you'll have the latest features and fixes. Here's how:
Then, try processing a credit card again by following the steps below:
If the same thing happens, we can open another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:
If it works, there may be a damaged data on the company file you've been working with. When this happens, you'll encounter the Payroll Alert - Update Now error again after doing the updates. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in this article: Fix data damage on your QuickBooks Desktop company file. We can also repair your software to fix any damaged component in QuickBooks. This also fixes any errors while using, installing, or updating QuickBooks. See the Repair your QuickBooks Desktop for Windows article for more details.
When the update is finished, close and reopen QuickBooks Desktop. Then, click Yes to complete the process. Once done, restart your computer. If you have other questions about QuickBooks Payments, you may want to visit this page to find answers: QuickBooks Payments FAQ.
Feel free to update us after performing the steps as I want to ensure this is resolved for you. Please add a reply below and I'll get back to you. Take care always.
Unfortunately, this is not a solution.
All QB applications are updated with the latest version available, the server included. This all started to happen after the R5 update that switched to the new "Quickbooks Internal Browser". Within a week of this update we started having issues on certain machines. Is there an internal caching issue within Quickbooks Enterprise 2022? This issue seems to be happening on the PCs that use QB Merchant Service Center credit card processing the most. We noticed the issue within a week of installing the R5 update. We bill a lot of credit cards everyday and the more the station bills the slower it gets for the payment to process.
Thanks!
Unfortunately, this is not a solution.
All QB applications are updated with the latest version available, the server included. This all started to happen after the R5 update that switched to the new "Quickbooks Internal Browser". Within a week of this update we started having issues on certain machines. Is there an internal caching issue within Quickbooks Enterprise 2022? This issue seems to be happening on the PCs that use QB Merchant Service Center credit card processing the most. We noticed the issue within a week of installing the R5 update. We bill a lot of credit cards everyday and the more the station bills the slower it gets for the payment to process.
Thanks!
I appreciate you for getting back to us, PCSLabTesting.
Since you've been experiencing this issue after installing the R5 update, I'd suggest reaching out to our Merchant Service team.
One of our agents there can take a look at your account in a more secure environment.
Feel free to browse this page that has list of some FAQs about credit card processing: QuickBooks Payments.
You can always get back to this thread if my assistance is in need.
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