I had a Sales Invoice that had a partial cc payment against it. I had a subsequent order cancellation so I entered a credit memo and then issued a refund receipt via cc. When I look at the customer account, it is now showing a credit balance as QBO automatically created a payment receipt when the CM was issued; however, it only created the receipt for the balance due on the original invoice, hence the credit balance. Is there a way to offset the refund? Should I do things differently?
I'm fairly new to QBO, so any insight would be appreciated.
Welcome to the Community. I'd be glad to help point you in the right direction.
I would suggest deleting the credit memo that you created since that amount since it seems to have been automatically applied. This should correct the balance. Additionally, there is a setting within your account that will automatically apply credits. It may be beneficial to turn this off for future use. This can be done by:
1. Click the gear icon in the top right corner.
2. Select Account and Settings.
3. Choose Advanced.
4. Click the small pencil in the Automation section.