Credit memo is not being reflected in the check total.

I'm glad you made it here, BDubois.

Deleting and recreating the transactions is a good step to better isolate this behavior. Before deleting them, make sure to save a copy of the information so we can use this when entering the transactions again. I'll show you the whole process of doing this below.

To delete:

1. Go to Customers menu and choose Customer Center.
2. Select the customer.
3. Double-click each transactions (Invoice and Credit Memo) and click Delete.

Recreate the Credit Memo:

1. Go to Customers menu and choose Create Credit Memos/Refunds.
2. Fill in the necessary information.
3. Click Save & Close.
   

Recreate the Invoice and Receive Payments:

1. Go to Customers menu and choose Create Invoices.
2. Fill in the necessary information.
3. Hit Save.
4. Then, click Receive Payments.
   
5. From the Customer Payment window, select the invoice.
6. Click Apply Credits.
   
7. Check the box for the credit.
8. Click Done.
   

To become more familiar about managing credits in QuickBooks, here's an article that you can refer: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Let me know the results. I'll be right here if you need with anything about QuickBooks. Wish you all the best.

Thanks for the response!

Unfortunately we can't delete the invoices because there are already payments applied to them (this customer makes several partial payments during a given month, and those checks tend to be very long and encompass several invoices, so re-receiving the payments for so long would be really difficult and time-consuming). However, when originally created, all of these steps were done as your instructions show, so I'm not sure where the problem lies.

Thanks for the response!

Unfortunately, we can't delete and recreate the invoice because multiple payments have already been applied to them (this customer makes several partial payments across different checks during a given month). However, when the invoice and credit memo were originally created, they were done so the exact way your instructions show, so I'm not sure where else the problem may lie.

Thank you for getting back to us, @BDubois.

Currently, applying a credit memo to a payment is unavailable in QuickBooks Desktop.

Since the Credit Memo will not appear on the total check only the money that was posted on your Bank account will show up in the total check.

Also, Credit Memo is a non posting transaction that does not post on the Bank account.

I'll forward this to our Product Engineer to let them know about these ideas so they can put it into consideration for future product enhancements.

I've also shared this article on how to give a credit memo or delayed credit in QuickBooks Desktop for future reference : Enter and apply a credit memo or delayed credit.

You can check our QuickBooks Blog to know the latest updates that our product engineer is working on.

Fill me in if you need further concerns. I'm always here to help. Have a good day!