Hello frontier1, thank you for reaching out to us and expressing your concern about the customer balance in QuickBooks Desktop.
It is possible that the balance is due to payments that have not been linked to the invoices. To confirm this, let's run the Account Receivable Aging report. This report provides an overview of your customers' outstanding balances, identifies those who are falling behind on payments, shows how much is still due, and indicates how long they are past due. We will guide you through the process:
- Go to the Reports menu, then choose Customers & Receivables.
- Choose A/R Aging Detail.
- Review and check the transactions.
If you find any unlinked payments, you can proceed to receive and process customer payments for the invoices to zero out the customer's balance. For detailed instructions, please refer to this article: Take and process payments in QuickBooks Desktop.
Additionally, you may have small balances that are the result of errors, overpayments, or underpayments. In some cases, it may be more cost-effective to clear these balances from your accounts rather than spending time and resources to collect or pay the amount due. Check out this article for more information: Write off customer and vendor balances.
You may find the following articles helpful in managing reports moving forward:
If you need further assistance with handling customer balances or any other concerns related to QuickBooks, please don't hesitate to post on the Community forum. Our team is available 24/7 to lend a helping hand. Keep safe, frontier1!
