Topic is actually Payments and Banking:
Good morning,
In october 2021, we had a credit card deposit to our bank account in the amount of $4000.
Unfortunately, there was no record of the transaction or who the customer was. So, in order to reconcile the bank account, I created a dummy credit memo to make the deposit.
Finally, yesterday in fact,between the bank and the card company, we were able to determine who the customer was and where to apply that payment. However, when I now apply that credit card transaction to the customer (Receive Payment) it shows up as an uncleared deposit, thereby affecting the actual and correct closing balance as of December 31, 2021 on the bank statement. What is the proper way t o apply the payment to the correct customer, get rid of the dummy credit memo, and result in a correct closing bank statement balance so that now it is January 2022, when it comes to reconcile, the QB closing balance is is correct--matching bank statement.
Thank you
FMW
Quickbooks Desktop 2019 Premier
