Customer payments email?

scott40 · ‎February 17, 2026

I've received this email, staying a customer paid me in QB but I don't believe I've ever given someone that option. The email never mentions who the customer Is. Is this legit or Is it a scheme to get me to sign up for receiving payments? It doesn't appear to be a spoof email.

What makes me think it is marketing is the statement at the footer in the email.

You have 48 hours to access funds your customers have paid you in QuickBooks.

After that, we'll refund your customers and close down your QuickBooks payments account. Finish your

payments setup to claim your funds, and continue to get paid online and in-person.

Click to Finish my payments setup

Here's the footer.

This message was sent to MY NAME

as an Intuit customer, consistent with your email preferences, If you have chosen not to receive marketing messages, you will continue to receive business communications about your selected Intuit products), which may either attect your service or sottware, your account, or which may be legally required.

Erika_K

Great instinct to verify this, @scott40. We can check the legitimacy of the email you received by checking the email address. Intuit emails will always come from an address that ends with @intuit.com.

If it's from Intuit, you'll have to directly contact our live support team. Our live experts can help you determine why you're receiving this email despite not giving this option to your customer. You can connect with an expert by clicking the Help icon in the upper right, going to the Search tab, and selecting Contact Us.

Should the email appear to be from a different source, you can refer to this article to report the email: Identify suspicious activity and phishing scams.

Please don't hesitate to contact us if you have any further questions about managing customer payments.

scott40

The email address was the first thing I checked. It's from

Quickbooks (at) notifications (dot) Intuit (dot) com

I'm out of the office and don't have time to deal with it in the next 36 hours. Can I email someone to look into it?

BabyB

Yes, scott40. You can forward the suspicious email directly to security@intuit.com.

Please don't click any links or download attachments for your safety. You can also visit the Intuit Online Security Center to learn about phishing threats.

If your schedule allows, contacting our Live Support team is also a good idea. They can securely access your account and check everything thoroughly. Be sure to check their support hours so you can connect at a time that works best for you.

Let us know in the comments below if you have other questions.

scott40

BabyB. Clearly you did not read the messages. My reply pointed out how the sender was intuit.com
Take the rest of the day off cuz you're not helping anyone here.

Topics

Training

Community

Resources

Customer payments email?