So got my account hacked 2 weeks ago by a phishing email. Immediately knew what I had done and changed all passwords etc and called customer service immediately. They put a hold on my account and cannot process and payments and even run my payroll. Have called numerous times and always get it is still in review....you will be contacted within 48 hours.....blah, blah, blah.....bull crap! I have been a Quickbooks customer for 20 years and the customer service is the absolute worst . They forced my hand back during COVID and basically forced me to switch to QB online. Had a bunch of problems then and has been fine for a few years. When you have a problem, don't expect it to get resolved. I have turned off all my payment processing and thankfully I kept another merchant account open so I can run transactions through that merchant account. If anybody knows of another accounting software similar let me know as I am strongly considering bailing.......absolutely ridiculous......If I treated my customers like this I would be out of business! 20 years and this is how you are treated.....
