Deposit on HOLD with no explanation from QBO.

This isn't the kind of service we'd want to your experience, @windyl0u. Let me address your deposit concern so you can get back to business. 

The insufficient funds is a possible reason why your direct deposit is on hold. You'll want to ensure you have enough balance in your funds to avoid errors and delays in the future. 

If you haven't received an email or need help resolving the hold, I'd recommend contacting our Payment Support Team. They'll securely pull up your account and work with you in lifting the hold status. Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

For more details about deposit holds, you can check this article: Why are my funds on hold?

If you need help reconciling your bank accounts after dealing with income and expenses, check this article for a guide: Reconcile an account in QuickBooks Online.

If you have any other inquiries regarding direct deposit or any other concerns related to QuickBooks, please inform me by leaving a comment below. I am more than willing to offer further assistance. Stay safe!

@windyl0u   I feel for you.  I

f you search this community, you will find a VERY large number of Intuit/ QB customers that have had this same issue.  It seems to only be getting worse, as the days go.  

QB has a history of taking the money and "holding it", only to make themselves money off of YOUR money.  Some will have their money held for a couple days or weeks.  Others are having to wait MANY months, and still not getting it released.  They in turn, have to collect it from their own state, after 270 days, when QB has no choice but to release it.

I hope you don't have to wait that long. But know that it's a game that Intuit./ QB is playing with YOUR money. 

I suggest reporting them to any agency that you can think of, including BBB, FTC, and your States Attorney General.  Also, Search the community.  There are a threads that talk about a class action lawsuit. 

OB MUST be stopped!!  The only way to do it is to report them. 

Good luck!

I am SO FRUSTRATED! I have searched and I see it's an ongoing issue. I used to LOVE QB, but their customer service is crap, they don't care about us at all. Anytime I have a problem, they still try to get me to upgrade, etc. Everything is about making more money with them. They teach these 'customer service reps' to use big words like escalate to make people feel like something is being done, when it's not. They claim they've sent me an email, that's not true. They can email me about every stupid little thing, but this, nope. They're telling me there's no reason for it to be on hold, we're not showing anything wrong with your accounts. Well NO s***! I'm going to report to everything possible. I believe a Class Action is well deserved here. This is not okay. Their generic responses above make it seem like it's so easy to reach someone. No, it's not. Not someone that actually knows anything. I am so disgusted. For them to put us in a bind like this is just not okay. I'm having to cancel upcoming jobs because I don't have the Deposits that the CUSTOMER PAID. I've cried, I'm stressed, my blood pressure is through the roof. I just can't even fathom treating my own customers this poorly. I'd be out of business. Hurting my business like this when I pay them around $20 grand a year is a slap in the face. I have to find something better. I set aside 3 hours today to deal with this. I'm at 2 hours and 40 minutes and no closer to having my funds than I was yesterday.

I'm so sorry this is happening to you and your company.  

The game is to say they sent an email, but they don't.  They just hold your money, so they can collect interest off of it.  The sad thing is, People keep signing up, without checking reviews or anything.  Then they get screwed over.  

QB USED to be a decent company.  That is LONG gone.  

Report them.  Leave reviews.  Do what you can to help spread the word about the fraud and scams going on with Intuit/ QB.  People need to know. 

One thing you can do, to hopefully get answers, is hit up social media.  QB has FB and Twitter, most likely Instagram, too.  I have seen a few posts about how they received answers going that way.  

I'm going to try FB, thanks for that suggestion. It's downright fraudulent and obvious. For example, after the issues started, I decided to switch everything back to my regular bank account. When changing account info, you have to do text verification. fine. It sends a code, I enter it, everything is changed. HOWEVER, when I try to transfer MY MONEY from the QB checking account to MY BANK ACCOUNT, the text verification somehow doesn't work.

I hope you can find some answers.  

Good luck. 

I have the same problem now.  I have called payroll support three times and spent hours on the phone with them, and nothing.  They set up a ticket and said someone would contact me within 1 to 2 days, but nothing happened.  I still do not have it resolved - am writing paper checks. If anyone has an idea as to how to get it fixed, I would love to know.  In the past, support has always been okay but on this, worthless.

Hi there, @FriedensChurch.

It isn't the experience we want you to have when using the program. We aim to provide details to help customers address their situations on time. We recommend getting in touch with our Customer Care Team again so they can check the status of your funds and provide you with the necessary steps to address the issue. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Click Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert.

For support availability, please see this page: Contact Payments Support.

In addition, you can check these articles to know more about funds on hold and the deposit time:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments.

We're only a click away if you need help managing customer payments or funds inside QuickBooks. Please don't hesitate to comment below so we can respond right away. Keep safe.