I spoke with a man named Edgar who works for Intuit yesterday evening. From our conversation, it didn’t seem that you have access to much record of what is going on with these 2 unresolved cases. So I have provided all the information in this email.
I submitted the requested information for case #1592980542 on January 17th when it was requested.
I submitted the requested information for case #1592980543 on January 18th when it was requested.
I have provided the initial emails from Quickbooks letting me know about the disputes as well as the emails confirming the information I have provided has been received. But no other follow-up emails have been received. There was a point where I was able to attach my documents and information and see the documentation provided by the client disputing the charge, now I am not able to.
I have included all information and documentation including the paperwork provided by Chase in the document titled LeAnn Hilgers – Motivation Radio. In this document will find that the client has made 2 claims first I did not create a website at all, then that I did create the website, but that I then took it down.
I have provided ample documentation that not only was a website created but that the client still has the website up. I have provided screenshots of the client's previous website & and screenshots of the new website, emails to and from the client including the client's own breach in the contract.
I have not heard back on either case and as you can see from the provided screenshots, the resolution center is saying that information has been requested. However, I have no emails requesting information and no way to provide any information, and every time I talk to someone from Intuit’s resolution center I get a different response.
One person from Intuit Resolution Center said that the disputes were resolved and I had won both, another person said that the disputes were resolved and I had lost one, but the other was still being investigated and another says that they are both still in process.
The only emails I am currently receiving are from Intuit stating that I owe them money, however no one can give me any kind of answer on the dispute or even if the information that I provided back in January was even received by Chase bank, which is the bank that my customer made the dispute from.
I would like an update. I have included all the information attached to this email needed for both claims as they are part of the same transaction. If the banks cannot resolve this dispute then I will need to legal action of own against this client as they are currently using a website they have not paid for.
The website in question is:
https://www.motivatingradio.com/
And as you can see by clicking here the link above the website matches what I built for them.
Please let me know what I can do to move this process forward as I have made several requests for information and keep getting different information.
