We appreciate you posting in the Community forum, @Asistente.
Let me share information on how to deal with disputed payments in QuickBooks.
A disputed payment or chargeback can occur due to mistakes, fraud, or customer dissatisfaction. To get this resolved, please check your email for the notification consisting of all the necessary instructions for what to do next.
You can also review this article for guidance: Handle chargebacks and retrieval requests for QuickBooks Payments.
If you need further help, you can contact payments support since they have all the resources to thoroughly assist you in resolving this matter.
On the other hand, it might be helpful to scan these materials to learn how to protect your business against fraudulent and non-fraudulent disputed charges:
Feel free to inform us here in the Community if you have additional questions about disputed payments or other related concerns with QuickBooks Online. We're always here to assist you.
