double payments

Hello! Let me provide you with the information you need about managing your payments for the subscription, deal1tc.

Intuit will not charge you twice for a monthly subscription. It won't happen once you've already processed the payment successfully. Can you verify if you see a double deduction on your card already.

In the meantime, if you're asked to pay your subscription despite paying it already, it could be that you were experiencing an issue with your payment method when you processed your payment before. You can avoid any interruptions in service and ensure a smooth billing process by updating your payment method. Here's how: 
 

1. Sign in to QuickBooks Online as a primary admin. 
2. Go to the Gear icon and select Subscriptions and billing.
   
3. Click on Edit next to your payment method. Update your payment method used for QuickBooks Online billing (expiration date, billing address, account holder name)
4. After saving your change, the Subscriptions and billing page will display the updated payment method.

However, if the system has already successfully deducted a payment and you are still receiving this kind of message, please consider reaching out to our customer support. They will check your account in detail, including double payments made and subscription status. Go to the Help icon> Contact us in the Search tab> Continue.

To conveniently manage your billing, payment, and subscription information, you can visit this article: Manage billing, payment, and subscription info in QuickBooks Online. 

Please notify me if you have any more concerns about managing your subscription and account. Helping you is my priority. Take care and stay safe. 

t disagree with your findings, I am not paying twice for product that has been giving me headaches because for one thing, I feel like I am paying too much and that you want to charge me again for something I already paid.  I cannot afford to pay two times a month.

@deal1tc 

Maybe you should switch to QB Desktop with a non subscription license.

I wish you didn't have to go through all these hurdles when working with QuickBooks, deal1tc. I'm here to direct you to the best support to handle this immediately.

We understand the importance of addressing your concerns and providing timely assistance in this Community Space. However, we cannot gather sensitive information since this platform is public. To ensure you'll receive accurate details regarding the double charges for your subscription, we suggest contacting our dedicated Customer Care Team if you haven't done so already.

Here’s how to get in touch with them:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Please review our support hours to ensure we can address your concerns promptly.

Moreover, you can read through these articles to learn more about QBO subscription charges:

• How to understand your subscription rates and charges
• Understand Intuit charges on your credit card or bank statement
• View your QuickBooks Online payment history

If you have any additional QuickBooks-related concerns, feel free to click the Reply button below. We're always here to help.