e-check processing

IBIBill · ‎December 17, 2018

How can I void an e-check transaction on the same day that it was submitted?

Anonymous · ‎December 17, 2018

Greetings, @IBIBill,

I can see this is your first time posting here, so I'd like to welcome you to the Community. I can share some information on how to void your eChecks.

Your electronic checks are sent for processing daily at 3:00 P.M. Pacific Standard Time. Voiding these transactions depend on a certain time after they are created. Please check the following rules before you void your merchant services checks:

You can still void eCheck transactions processed before 3:00 P.M. up until 3:00 P.M. the same day
You can also void electronic transactions processed after 3:00 P.M. up until 3:00 P.M.the following day.
Please note that you can no longer reverse ACH transactions that have already been funded, your client needs to issue a refund by cash or other means on their end.

Follow these steps to void an eCheck:

Go to the Merchant Services Center.
Go to the Processing Tools tab.
Choose Void an eCheck.
Select the correct transaction.
Click Submit to complete the process.

You can also check out this article for more ways to void an electronic check: Void a Check Transaction within QuickBooks or Merchant Service Center

That should help you get things all figured out. Please let me know if there's any way I can help you with your Merchant transactions. I'll be glad to help.

drshchs · ‎June 03, 2023

Can a customer or their bank automatically reverse an already funded ACH eCheck transaction? I am suspicious of an international sale where they want me to pay significant freight-forwarding fees up front and I am concerned about them requesting a reversal of the eCheck.

Maybelle_S · ‎June 03, 2023

Allow me to step in, drshchs. Let me share some insights regarding ACH transactions.

The option to reverse an ACH transaction that has already been funded is currently unavailable in Merchant Services. For eChecks that are processed can be voided up until 3:00 pm PST the same day. You can void them until 3:00 pm the following day for ones that are processed after 3:00 pm.

I'm linking an article that will provide more information: Void a check transaction within QuickBooks or Merchant Service Center.

Additionally, I'll guide you through processing a refund for your ACH payments. Please take note that you can process it within six months from the date of the sale. If it's beyond this period, you can provide a refund using cash or check:

Here's how:

Log into your QuickBooks Payments account.
Choose to Reverse a Transaction from the Processing Tools drop-down.
Enter the necessary information and click Search.
Select the transaction you want to refund.
Click Submit.

For more information about this process, you can check out this link: Void or Refund Transactions.

I'm adding these helpful guides below for your future reference about accepting ACH payments:

This should point you in the right direction, drshchs. Please let me know if you have further questions. I'll be around. Have a great day!

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