EFT - Split Between 2 Customer Accounts

Hi there, @C Farally. 

Thanks for swinging by the QuickBooks Community. 

You can edit the payment amount as you mentioned, or you can create a journal entry to transfer the amount from the customer with the right amount to the customer that needs the payment recorded. I've included some steps to record a journal entry below. 

1. Go to the Company menu and click on Make General Journal Entries.
2. Fill out the fields to create your journal entry. Make sure your debits equal your credits when you’re done.
3. Select Save or Save & Close.

For additional information about this process, check out Create journal entries in QuickBooks Desktop. 

Please know that it's always best to consult with your accounting professional before making any changes to your company file. If you don't have an accountant, don't sweat it. You can find one here in our Resoucre Center. 

I'm only a reply away if you have any additional questions. Have a great weekend! 

Thanks so much for the quick reply.  I tried to create a JE debit and crediting Accts Rec for 2 different customers.  It would not let me use A/R for both sides of the JE, even though I chose 2 different customers.  How would I go about getting around this?  Thanks!

Hello there, @C Farally.

QuickBooks will not let you record transactions that contain:

• Two A/R accounts
• Two A/P accounts
• One A/R account and one A/P account

Saving these transactions will result in the message: Warning: You cannot use more than one A/R or A/P account in the same transaction.

To resolve this, we can manage bad debt. When you are recording bad debt in the accrual method, you'll have an Allowance for Bad Debts account.

To avoid the error, we can set up the Allowance for Bad Debts account as an Other Current Asset. If you want to set it up with the normal Accounts Receivable type, you need to set up a clearing account as a go-between for the two A/R accounts when recording journal entries.

You can also write off a receivable against a payable if you have a customer who is also a vendor, you may need to write off a receivable against a payable. You cannot do this in a single transaction since that transaction would have an A/R account and an A/P account. You need to use a clearing account and make two transactions.

Also, I'm adding this article: Resolve AR and AP balances on the cash basis Balance Sheet. This will provide you with in-depth details on how to resolve account issues as well as tips to prevent them.

I'm still here to help if there's anything else that you need. Just leave a reply below and I'll get back to you. Keep safe and take care!