I understand that your nonprofit CMS can make a huge difference in the success of your organization, @ertaylor. I'll help you record them into the correct A/R account.
When you set up a company file, QuickBooks automatically adds accounts to your chart of accounts that fit your business. Based on the columns, we're unable to select which account the credit memos will be recorded. That's why they're posted to the default A/R account.
Take a look at this article to learn more about copying multiple transactions such as checks, deposits, and other transaction type: Accountant tools: Batch enter transactions.
If you're looking to do other tasks after making the correction, feel free to visit our website: Learn QuickBooks Desktop. They have detailed steps on handling customer sales, vendors, company data, and more.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Stay safe.
