ERROR - "Did you enter your credit card info correctly?" when trying to save the customer credit cards into their customer profile

Hi there, rynophiliac

I understand how difficult it can be to encounter this error when trying to save customer credit cards to their profile, even if the information is correct. Also, considering that you have previously spoken with our technical staff on the phone for a while, I am aware of how inconvenient this has been for you.
 

Given the complexity of this issue and the need for further investigation, I recommend reaching out to our Support Team once again. By contacting them, you can provide them with additional details and emphasize the ongoing nature of the problem.

To reach them:

1. Log in to your QuickBooks Self-Employed company.
2. Go to Help (?).
3. Click on Contact Us.
4. Enter “talk to a human”, then select Continue.
5. Choose a way to connect:

• Have us call you - Get a call from a support.
• Chat with us - Start a conversation with a live support.

Our dedicated QuickBooks Support Team has access to resources that can delve deeper into the issue, liaise with the software engineers, and work toward a resolution specific to your situation.

I'm also adding this article as a future reference: Create and send customer statements in QuickBooks Online.

I'll be here if you still need my assistance or have other customer-related concerns. Have a good one.

I'm experiencing the same issue along with many others. It's not specific to a single type of card. Quickbooks needs to get this resolved ASAP

Hello there, JJP200.

I'll ensure you'll reach the appropriate support for assistance.

Since this case is not specific to a single card type, the need to thoroughly examine this concern arises. Therefore, I recommend contacting our Customer Support Team since they have all the necessary tools and expertise to address this matter.

Here's how:

1. In your QuickBooks Online account, select Help (?).
2. Choose the Search tab and click Contact Us.
3. Pick the topic you need assistance with or tap on Ask about something else.
4. Enter your concern, then Continue.
5. Determine how you would like to connect with our support: Start a chat or Get a callback.

Also, please consider checking their support hours to connect with an expert accordingly.

On the other hand, you might want to scan this material for guidance on running and modifying reports to focus on specific details in your business finances: Common custom reports in QuickBooks Online.

We're here to help if you have further questions when managing credit card information for customers or other related concerns in QuickBooks Online. You can keep us posted in the Community.

I've had it escalated 3 times to the software engineers and they always close the ticket saying its resolved but its not and then there is now way to reopen the ticket, I have to call back in again and start from scratch and spend 3 hours on the phone and doing screen share with someone just to let them try all their stupid diagnosics even though I know they won't work. it so frustrating.

Weird thing about it is it happens randomly. and I have tried the same exact card like 5 months later and all of sudden it works magically. I believe its a glitch in the software. Happens to about 2% of my customers cards.