Thanks for letting us know of your experience and this error in processing invoices, @komak.
I’ve checked on this matter, and someone from our team is already handling this. They may reach out to you for more info if necessary. I recommend checking your email or your Community profile from time to time to see their recommendations.
Here’s a reference that contains answers to the most commonly asked questions about QuickBooks Payments: QuickBooks Payments FAQ. It has tips to manage your Payments account efficiently and ways to let customers pay their invoices.
Please know that I appreciate you for being part of the QuickBooks family for over 20 years. We value your experience, and your satisfaction is our main priority. If you have other concerns besides this error, don’t hesitate to leave a message. I’ll be here. Always take care!