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Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
komak
Level 1
posted
‎July 19, 2022 11:36 AM
last updated ‎July 19, 2022 11:36 AM

Error Processing Online Invoice: Error communicating with Quickbooks Payments

Merchant Account is setup and connect to QB Mac.  Verified merchant services are ENABLED with both Credit cards and ACH payments.  When I try to add the payment links to the invoice, an error messages pops up indicating "no payment link detected in current template". Layout Designer will not allow the option to add "pay online" to the screen, only print.   First error message allows you to select "ok" and continue, however after you "save" the invoice and proceed to "email/share" the invoice a second error message is received stating

"Error Processing Online Invoice.  Error communicating with Quickbooks Payments Services".  I have been on the phone with "support" for over 4 hours yesterday with no solution.  I have been passed around to 5 other people today and given 6 different phone numbers to call, two of which were "no longer a working number".  Is there anyone who knows how to get in touch with QB Mac support or possibly correct this issue?  I have been given to every other platform BUT Quickbooks for MAC.  I am not new to Quickbooks.  I have been using it exclusively for over 20 years.  Thank you in advance.

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1 Comment 1
MadelynC
Moderator
Moderator
‎July 19, 2022 04:01 PM

Error Processing Online Invoice: Error communicating with Quickbooks Payments

Thanks for letting us know of your experience and this error in processing invoices, @komak.


I’ve checked on this matter, and someone from our team is already handling this. They may reach out to you for more info if necessary. I recommend checking your email or your Community profile from time to time to see their recommendations.


Here’s a reference that contains answers to the most commonly asked questions about QuickBooks Payments: QuickBooks Payments FAQ. It has tips to manage your Payments account efficiently and ways to let customers pay their invoices.


Please know that I appreciate you for being part of the QuickBooks family for over 20 years. We value your experience, and your satisfaction is our main priority. If you have other concerns besides this error, don’t hesitate to leave a message. I’ll be here. Always take care!

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