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NKO
Level 1

Find other matches - can't resolve the difference

Hello, I need help with the transactions "Find other matches" function. I can't resolve the difference from this month (from November 3 or 5), an error message occurs: "Something's not quite right An unexpected failure occurred." How can I fix this? Is this your internal bug?

1 Comment 1
rsb-ed
Level 1

Find other matches - can't resolve the difference

I'm also experiencing this issue.

 

I have a bank transaction that has a merchant processing fee already deducted from it.

 

I match the full amount to the invoice, and then choose the resolve difference to add in the offsetting merchant fee transaction.

 

When I click save I receive this error message:

 

Something’s not quite right
An unexpected failure occurred.
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