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Kirill Brusov
Level 1

First time received payment from the customer through quickbooks.

Hi there! Hope you're doing well,


so I have a question about receiving payments. Customer paid the bill partially and I got the notification on my email about it. I was wandering if I need to set up anything else to receive money, because I already connected quickbooks and my bank account when I did reconciliation. So I went to Gear - Account and Settings - Payments and found that my deposit account didn't set up. So I did it. Now my deposit account connected to my bank account. Then I went to deposits and found that transaction, but it says that it's going to the bank account ended on 4338, but I have a different one. And the other thing is that the customer made a payment on 03/17 at the daytime and I connected my bank account to deposit account in the evening. I still don't see money   on my bank account. I will repeat myself I have a different number of bank account not the one that mentioned on deposit transaction. So should I do something else like adjust anything else or just wait for the money? Thank you for your help in advance.

3 Comments 3

First time received payment from the customer through quickbooks.

Thanks for sharing detailed information about your customer's payment concerns, Kirill Brusov.


Let's work together and fix the payments/deposits. We can review and ensure that they are deposited to the right account. 

Here's how:


  1. Go to the Invoices and look for the invoice that has been paid through QuickBooks payments.
  2. Click on the blue payment text located in the upper right hand below Paid, then click on the blue date.
  3. On the Receive Payment window, click on the blue date of the deposit in the upper left-hand corner.
  4. You have now pulled out the QB Payment deposit. 
  5. Assigned to the correct bank account: Under Bank Deposit, there's an account drop-down menu, locate the appropriate bank.
  6. Click Save and close.


Regarding deposit lead times, if you're a new user, the system will deposit the deposits (referred to as batch) within five (5) business days. These early deposits take a bit longer while setting up your account. Once everything is set, these will be deposited much faster.


Please refer to this article for more information: Find out when QuickBooks Payments deposits customer payments.


Feel free to add a comment below if you need anything else, @Kirill Brusov. I'll be right here to assist.

Kirill Brusov
Level 1

First time received payment from the customer through quickbooks.

Hi Glinette, thanks for your answer.


Are you sure we're talking about QB Online? Because I got stuck on the second step. I don't see any blue payment text/date etc. All the options I just have are edit/receive payment (I guess the rest amount)/print/delete and the stuff. I attached the screenshots what I actually see. First one is the right invoice in the list, second screenshot is what i see when i click on it and the third one is what's appeared when I clicked on the blue text view payment.  Could you guide me further please?

[screenshot removed]

QuickBooks Team

First time received payment from the customer through quickbooks.

Thanks for adding a clarification and sharing screenshot, @ Kirill Brusov.


Allow me to add some details on how you can fix the payment/deposit.


Based on the screenshot, for you to follow the second step provided by the previous representative, you need to click on the invoice link under the Outstanding Transactions. Once you're on the invoice page you'll see the blue text located in the upper right hand below Paid,


To learn more about QuickBooks payment, check out this article: Find out when QuickBooks Payments deposits customer payments.


Moreover, I've included this reference that you can use in the future when you're ready to assess your business' profits: Categorize and match online bank transactions in QuickBooks Online. You can also review the articles here for the next steps, such as reconciliation or undoing reconciliation.


Our doors are always open to help you again if you need further assistance sending invoice reminders. Have a great day.


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