It appears fraudsters have found a loop hole in Intuit when paying via ACH. We had a new customer reach out asking to pay via Intuit ACH, we received email from Intuit payment was on it's way. Payment hit our bank account, then five days later, the money was taken out, meanwhile product had already been delivered to the customer.
When we called Intuit, they told us the customer never approved the charge and Intuit had fronted up the money, and now that was reversed since the customer didn't approve the charge. No idea, how we never received not one email, not one phone call, not one notice that the payment had failed or was under dispute. No one asked for proof of delivery, nothing. Now we are out of $900+.
We were under the impression Intuit held a strong security system but it's obvious weak. The customer service department was zero help. Not sure why Intuit would front up money when they get an error code, which gets shown to the retail customer but not US, the Quickbooks customer. This makes no sense. Not sure who else needs to read this but I'm posting it here to alert others of this loophole.
