Our company provided [PII removed] with branding, packaging design, and e-commerce development services totaling approximately $15,000. The work was completed, delivered, and approved by the client, and we have documentation, including emails, project files, and even physical packaging prototypes produced from our designs.
After receiving the deliverables, the client filed several chargebacks through American Express, claiming the services were never received. Despite all the evidence we submitted, AMEX ruled in favor of the client and reversed the payments, leaving our small business with no ability to appeal.
I asked Intuit to help me gather insight into why Amex ruled in favor despite the tangible proof that service and files were delivered to the client ( we have their packaging produced in our hands) . They said. no. Sue the client is the only alternative i left.
This experience raises serious concerns about chargeback abuse and the lack of protection for small businesses providing creative services. I spoke with the Intuit Customer Service, which told me "you've got to be careful when you do business with and don't accept credit card payment. It makes you very vulnerable".
What is your experience?
