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Rgilginas
Level 1

Funds on hold and won’t release or refund

When I set up my account I used my work email for the company I do contract work for. Now they are saying I “self funded” because I sent an invoice to the company. They won’t release the funds and when I asked them to refund to the client, they said the client would just have to dispute it with their bank. Even after I verified it is not my company, they still said it was self funding. This is all after I’ve been trying to get a hold of them for almost a month to figure out why my funds were on hold!

1 Comment 1
KayePe
QuickBooks Team

Funds on hold and won’t release or refund

Hi there, @Rgilginas. We understand why a month-long delay of your funds is a major concern, especially since you've already provided your verification. To resolve this as quickly as possible, I recommend contacting our QuickBooks Payments Live Support team through the Help menu. They can work closely with you again to get your money moving.


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