Let me start by saying we have used Quickbooks for our business for 10 years! with little to no problems, until this spring. We had a client who processed a charge back in the amount of $7,130 for a job they no longer wanted to do but didn't give us an option to set up a payment plan with them (they had accidentally paid the full invoice against our advise). Because we didn't have $7,130 in our bank account our bank rejected this and it bounced back, so they processed it again..and again. Until May 10th when payments from another invoice were put on hold, what we later found out was these funds went to pay the chargeback-that is fine! That money was owed to and needed to be refunded. We thought after a month of no communication with Quickbooks, not understanding of whats going on and daily calling into customer services, without ANYONE having a clue whats going on, we thought it was over with until this last week. We had another batch of invoices get paid by another client and Quickbooks won't release them again, we are being told this is going to the chargeback as well...because it looks like MULTIPLE chargebacks on their end and they cannot reverse it..so these funds are being sent back to the chargeback dispute and they are being over paid by $6,715...
No one at Quickbooks can figure this out or help at all, we are so frustrated and defeated. We have filed a complaint with the Better Business Bureau and consulted a business coach on the matter and will be moving forward with a lawyer, but unfortunately ALL of these things cost money and we are a small business trying to get by right now and need that $6,715 in order to make payroll for our employees and keep jobs rolling.
QUICKBOOKS PLEASE FIGURE THIS OUT AND REFUND OUR $6,715 FROM JUNE 20TH BATCH NUMBER 51296578155 THIS IS UNACCEPTABLE BUSINESS PRACTICES AND AGAINST THE LAW!!!
CASE NUMBER 151-203-132-43
