We'll provide information to help you fix the mobile application to complete syncing the data and ensure you won't have issues during the process, Albert.
When the app contains too much data, it can sometimes lead to the app encountering errors or cause the program to get stuck when trying to sync data. We recommend clearing the application's data to restore it to its default function and commence the data syncing while ensuring all changes flow to the account. We'll outline the steps to get you going.
For iOS devices:
- Open the Settings app, and then choose the General option.
- Locate the iPhone Storage and tap on it.
- Choose the Offload App.
In case you're using Android devices, these are the steps:
- Open Settings and select Apps.
- Tap on the app you want to clear app data for and select Storage.
- Select Clear data.
You can also uninstall and reinstall the application to ensure you're running the latest release. If the issue persists, you can contact our Customer Care Team so they can conduct further investigation to determine the root cause of the problem. Refer to this page for more details: Contact Payments Support.
In addition, we recommend checking this article to help you manage payments using the app: Process payments in the GoPayment app.
The Community team encourages you to visit or comment below if you require further assistance handling data inside the program. As always, we'll be here to extend a helping hand in sorting your queries as soon as possible. Keep safe.
