Hello there, info. I'm here to help you fix the issue you encountered with receiving payments from the American Express Credit Card to your QuickBooks Online.
To begin with, you have to add your American Express Credit Card to your QuickBooks Payments account. You can follow these steps:
- Sign in to the merchant service center.
- Click Account, then choose Account Profile.
- In the Payment Methods section, click Add American Express.
- Select Submit.
However, if your QuickBooks Payment account has already added an American Express Credit Card, I suggest contacting our payment support team. This is to determine if any action is needed to enable American Express processing.
Additionally, you can check this article to learn how to accept electronic customer payments for online invoices and in-person sales: Take and process payments in QuickBooks Online with QuickBooks Payments.
If you have further concerns about payments in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.
