Hello there, Qamar. Please keep in mind that using QuickBooks (QB) Payments is subject to meeting certain eligibility criteria, as well as credit and application approval. I'm here to provide further details about this.
Before we begin, could you specify which part of the process you're having issues with? Are you currently subscribed to QB Payments? Also, are you the primary admin, or what is your access level within the account? Providing these details will help us offer you more tailored assistance.
If you're already subscribed and logged in as the primary admin but are encountering difficulties with toggling the online payment method, it's possible that the issue stems from your browser.
To fix this, I recommend logging into your QBO account using a private browsing window, which enables a fresh session without any stored browser data affecting performance. Here are the shortcuts for opening a private window in different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, please try to activate the payment method again. If it works, clear your browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.
Additionally, you can send statements to show customers summaries of their invoices, payments, credits, and balances.
Please return to this thread if you have other concerns with activating your payment subscription, Qamar. We're here to help you in any way we can.
