I am going through Quickbooks hell right now. Our firm had 4 partners, one of which left and the other we fired. The fired one (fired for cause) had taken the primary admin role of our account. I've been trying for THREE WEEKS to get the primary admin role moved to me. I've been on the phone with QB support staff for countless hours of time that I DO NOT HAVE while I'm trying to run a business and service clients. And the cherry on top is that yesterday QB decided to disable our payments account with the approx $24k of funds now "on hold." Funds that I need to process payroll next week.
So TLDR - a company that bills itself as a "solution" for small businesses is in fact the one thing that is completely hobbling my business right now.
Here's what I need:
1. Primary admin role granted to me.
2. Funds disbursed to our bank account or QB checking. Whatever, just release them. Or send them back to the payer.
Also, does anyone else find it interesting that QB requires all kinds of documentation (letters from partners, govt issued IDs, operating agreements) to change the lousy roles on the account - BUT does not seem to have these same reqs in place for taking out term loans? Our fired partner was able to take out two QB loans without our knowledge, which we are on the hook for paying. How does this make any sense to require documentation for one purpose but not the other?
Would a letter from our lawyer documenting the former partner's abuses help get QB to get its act together?
