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chagostrucking
Level 1

How can we enter correct deposits for invoices

We make invoices to customers that charge a Quickpay fee; each customer charges a different fee. If we send an invoice for $1000 we will only receive a payment of $970. How can I record the invoice as paid with out it still showing a balance of $30. 

2 Comments 2
MaryLandT
Moderator

How can we enter correct deposits for invoices

I'm glad to help enter the correct deposits for your invoices, chagostrucking.

 

The first thing you need to do is record the payment and enter the full amount of the invoice so the invoice can be paid. Here's how:

 

  1. Click + New.
  2. Select Receive payment.
  3. From the Customer drop-down, select the name of the customer.
  4. From the Payment method drop-down, select the payment method.
  5. From the Deposit to drop-down, select the Undeposited Funds account.
  6. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment for.
  7. Enter the Reference no. and Memo if needed. This is optional.
  8. When you're done, click Save and close.

 

Once done, make a bank deposit and add the fee. Let me show you how to do it.

 

  1. Select + New.
  2. Select Bank Deposit.
  3. From the Account ▼ drop-down, choose the account you want to put the money into.
  4. Scroll down to the Add funds to this deposit section.
  5. Enter the fee as a line item.
  6. Select who the fee was from (for example, the bank charging you).
  7. Select Bank Charges from the Account ▼ drop-down.
  8. Enter the amount fee as a negative number (enter –30).
  9. Review the deposit total with the bank fee.
  10. Click Save and close or Save and new.

 

After making a bank deposit, go to the Banking page and match the deposit to the downloaded payment. I'm adding this article as your guide: Categorize and match online bank transactions in QuickBooks Online.

 

Don't hesitate to leave a comment below if there's anything else you need about recording payments with a charge fee. I'm always around to provide the steps for you.

Rainflurry
Level 15

How can we enter correct deposits for invoices

@chagostrucking 

 

This is a frustrating aspect of QB Online.  You have to go back to the original invoice and modify it/apply the fee/discount, then go back and receive the payment.  In QB Desktop, when receiving a payment, there's a "Discounts and Credits" button you can click while receiving the payment, add a $30 discount and assign the discount to your merchant fee expense account - super easy.  Why they left that out of QB Online is beyond me.  It's frustrating because you don't know the merchant fee/discount until the payment is received so why make us go back to the original invoice, modify it, then go back and receive the payment?

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