Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I searched this forum for a similar situation and found some, but not quite what I have. I have customer payments deposited, both checks and credit card, and I entered them into QB as they come in, using the date they came in. When trying to reconcile the checking account, QB will combine deposits made over a time span of 10, 12 weeks, for example.
The Deposit column, in the bank register/bank account window in QB will show a deposit for $10,526.11. When I Edit the deposit, it will show 13 individual deposits totaling the $10,526. However, none have a deposit date on them. However, when I back track to find the actual payments in the list, they are from 3 months ago to current. I cannot reconcile the bank account because a deposit was made in February, but doesn't show in the deposits until the total of $10,526 logged in the month of May. Therefore I cannot reconcile most of the year. I thought there was a way to change the status or at least the received date of these payments so they would appear in the month I reconcile.
I hope this all makes sense. Thank you so much in advance.
Hi there, @1231 4612 0280 299.
Thanks for sharing the details of your concern in the QuickBooks Community page.
If all of these deposits are recorded as one transaction, you'll have to delete the actual deposit. Then, manually record them according to their payment dates. That way, you can properly reconcile them.
Here's how:
For further details about deposits, you can also check this article: Deposit customer payments.
Let me know if you have any other questions about deposits. I'm always here to help you.
Thank you so much - I was afraid to delete the original entries and then re-enter them. However, I'll follow your steps because I think it's a little more than just re-enter and delete the original payment.
Thank you again. I'm sure this is going to resolve the issue.
Any suggestions to prevent this from happening again?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here