I understand that this situation has caused you inconvenience, @SSCOTTMANN1. I understand the frustration you might have in finding out that you're 3-4 months ahead from paying the invoices and I know how you would want to cancel it as soon as possible as we're talking about money and in business, every penny counts. No worries, I'm here to share some steps so we can make this stop.
First off, I'd like to share that the Autopay feature in QuickBooks Online allows companies to let their customers pay their invoices quickly and easily. It works for both card and ACH transactions and it is being enabled through recurring invoices.
Since you want to cancel it, I'd recommend asking the company to cancel it on their end following this process I've tailored for your convenience:
- Go to the Gear icon then select Recurring Transactions under Lists.
- Locate the recurring invoice you wish to pause.
- In the Action column, click the dropdown menu and choose either Pause or Delete. Whichever is applicable.
Alternatively, you have the option to disable autopay from your side by locating the email you received requesting autopay confirmation. Once you find it, click on the Manage payment link and proceed to sign in to your Intuit account. From there, you can select the Cancel autopay option. It's important to note that you cannot cancel individual payments.
You can refer to this article for more information about the process: Can Autopay be canceled?
Moreover, please know that you can always run the Recurring Template List report so you'll have a glimpse of your recurring transaction templates, the amounts for each, and which accounts they're linked to. To help you run this report and any other reports, feel free to browse through this article: Run reports in QuickBooks Online.
I'm all ears for all your QuickBooks-related questions or any further questions about invoice payments in QuickBooks Online. Just hit on the Reply button and I'll be on my way. Keep safe and have a good one.
