Hello there, Sarge. Allow me to guide you in preventing QuickBooks Online from collecting your customer's payments.
If you're using QuickBooks Online Payments, we can manually uncheck the boxes for online payments while recording and sending invoices or unlink your QuickBooks Payments from QuickBooks Online.
Here's how to manually uncheck the boxes:
- Go to Sales, located on the left panel.
- Select Invoices.
- Choose an Invoice, then uncheck the tick box for the online payment option in the upper right corner of the screen.
We can follow the steps below to unlink your QuickBooks Payments:
- Sign in to your QuickBooks Online account.
- Click on the Gear icon in the top right corner.
- Select Account and Settings.
- Navigate to the Sales tab.
- Under the Invoice payments section, click the Pencil icon for Invoice payments.
- In the Payment Options section, uncheck the box for Accept Credit Cards.
- Click Save and Done to apply the changes.
On the other hand, if you are not using QuickBooks Payments, please let me know so we can give you the appropriate solution.
Furthermore, you may want to cancel your QuickBooks Payments subscription to permanently disconnect it and prevent QuickBooks from collecting your customer's payments, or contact our payments support, for they have the necessary tools to assist you further.
Additionally, you can check this article to learn how to set up and edit credit card types: Add, edit, or disable a credit card.
Let me know if you have additional questions about preventing QuickBooks from collecting your customer's payments or any QuickBooks-related concerns. Keep safe.