Balancing a customer's rejected ACH payment in QuickBooks Online (QBO) involves adjusting your accounting records to ensure accuracy, Jesse.
The reason for the ACH rejection is indicated by the specific error message you received, which includes a reference code and explains the reason for the rejection. Here’s how if you haven’t received the email:
- No email received after an ACH rejection:
The email is sent to the contact address linked to your QuickBooks Payments account. If you don’t see it in your inbox, we recommend checking your spam or junk folder in case it was filtered there.
If the ACH rejection email includes an R## code that isn't mentioned in this article, simply refer to the next steps outlined in that email for further instructions.
If the rejected ACH payment was already recorded as a deposit in QBO, you'll need to reverse it by adjusting the deposit. Here’s how:
- Navigate to + New.
- Choose the Bank Deposit under the customer’s payment details.
- Add a negative line for the amount of the rejected payment using the Undeposited Funds account or the appropriate payment clearing account.
- Click Save and close.
On the other hand, check your spam or junk folder, as the email may have been filtered there. To ensure you receive future notifications, add QuickBooks Payments as a safe sender by including the email address or domain (typically @intuit.com) in your email client's allowed or safe domains list.
To learn more about how to balance a customer-specific rejection, check this article: Fix rejected ACH payments.
The Community team is always around if you have more questions about managing your invoices or any QuickBooks-related concerns. Please leave a reply below, and we'd be glad to assist.
