How to delete a duplicated payment thats been deleted from the check register

Good afternoon, @KL135. 

It's great to see you back in the Community! 

To clarify, were you able to delete the correct one? Did you delete it from the deposit, then the actual payment? 

Any additional information or screenshots that you have of this issue will help us determine the next steps we need to take. I'll be waiting for your response! 

Hi Candice,

Thank you for reaching out!

To answer your question, I'm pretty sure I deleted the correct one. This was a couple months ago, so what I remember is that when I was in the Check Register I deleted the one I believed to be the duplicate. I can't remember my process to figuring that out. I deleted it from the deposit(?). I double clicked on the payment in the check register, it opened up the deposit, I then clicked on edit and then delete deposit. I didn't do any steps after that. I assumed that was all I needed to do. So I don't think I deleted it from the actual payment.

I was able to reconcile that month.

I'm pretty green to working Quickbooks. I just did what I remembered doing in the past when I duplicated a payment, but it seems I have forgotten a step.

Or I possibly deleted the wrong payment since the notice I received yesterday when I tried to delete it from their transaction list said, I need to delete it from the deposit first.

is there a way to figure out which one I deleted from the deposit?

Krissy

Thank you for providing additional details, KL135. 

It looks like when you deleted the deposit from the check register, the duplicate payment was returned to the Undeposited Funds account. Let’s correct this by locating that duplicate and deleting it correctly. I'm here to show you how. 

For an overview of what likely happened, although your register was reconciled without any issues, the duplicate payment still existed in Undeposited Funds. Follow these steps to locate it:

1. Navigate to the Customers section, locate the customer in the Customer Center, then find the duplicate payments. 
2. Double-click on each payment to open it, go to the Reports tab and then click Transaction History. 
   • You will notice that one of the payments should have a Deposit transaction associated with it. This is the reconciled payment and should not be deleted, as deleting it would recreate the error you encountered. The other payment, which does not have a deposit association, is the duplicate.
3. Next, go back and double-click on the duplicate payment.
4. Go to the Reports tab, then click Transaction History to ensure this is not associated with the deposit. 
5. Once clear, click Edit Payment.
6. Lastly, click Delete under the Main tab.

Finally, as a future reference, to ensure everything is accurate, you can run an Account QuickReport for your Undeposited Funds account. Here’s how:

1. Go to the Chart of Accounts.
2. Locate the Undeposited Funds account.
3. Right-click on it and select QuickReport.
4. Set the date range to include the period in question.

If you ever need more help or have additional queries with duplicate payments, please feel free to loop back to this thread again. Our active and supportive QB Community is always here to lend a hand. Take care.

Hi Faith,

Thank you for your help. I followed your instructions but when I click on delete payment under the edit tab a message opens up stating I have to delete the payment from the deposit before I can delete or edit its name or amount. I double checked that this is the undeposited payment. What can i do now?

Thank you,

Krissy

Thanks for following up with the Community, KL135. I appreciate your detailed information.

Since you're encountering a message advising you'll need to delete the payment from your deposit, you'll need to delete the payment from the deposit it's linked with.

Here's how to delete a payment from a deposit:
 

1. From your QuickBooks homepage, locate the Record Deposits icon and click it.
2. If your Payments to Deposit screen appears, hit Cancel.
3. Use the Previous icon to find a deposit you want to change.
4. Find a payment you want to delete and click its Edit option.
5. Hit Delete Line.
6. Press OK or Yes to confirm.
7. Select Save & Close.

I've also included a detailed resource about working with transactions which may come in handy moving forward: Record & make bank deposits

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Friday!