How to fix Merchant Service Deposits not responding in QB Desktop?

Let's perform some troubleshooting steps to get the Merchant Service Deposits working, CLM1.

We'll need to update the QuickBooks Desktop software and log in as the admin of the account. Here's how:

1. Close all the programs then restart your computer.
2. Right-click the QuickBooks Desktop icon.
3. Select Run as the Administrator.

Once done, manually update your QuickBooks Desktop to the latest release:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.

For your reference, read through this help article: Update QuickBooks Desktop to the latest release. It'll guide you in updating your software so you'll always have the latest features and fixes. Then, turn on automatic matching so QuickBooks deposits and records customer payments for you. Here's how: 

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn on the Auto match & record-setting.
4. Press Save.

For the steps and details, check out this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop. If the problem persists, there may be damaged data on the company file you've been working with causing the software to shut down when printing. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the detailed steps in this article: Fix data damage on your QuickBooks Desktop company file. We can also repair your QuickBooks Desktop to fix any damaged components in the software.

Feel free to browse this link here if you need help with bank feeds and reconciling accounts. It'll route you to our general banking topics with articles.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one. 

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@RCV wrote:

Let's perform some troubleshooting steps to get the Merchant Service Deposits working, CLM1.

 

We'll need to update the QuickBooks Desktop software and log in as the admin of the account. Here's how:

1. Close all the programs then restart your computer.
2. Right-click the QuickBooks Desktop icon.
3. Select Run as the Administrator.

 

Once done, manually update your QuickBooks Desktop to the latest release:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Click the Options tab.
4. Select Mark All and then click Save.

 

For your reference, read through this help article: Update QuickBooks Desktop to the latest release. It'll guide you in updating your software so you'll always have the latest features and fixes. Then, turn on automatic matching so QuickBooks deposits and records customer payments for you. Here's how: 

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn on the Auto match & record-setting.
4. Press Save.

 

For the steps and details, check out this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop. If the problem persists, there may be damaged data on the company file you've been working with causing the software to shut down when printing. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the detailed steps in this article: Fix data damage on your QuickBooks Desktop company file. We can also repair your QuickBooks Desktop to fix any damaged components in the software.

 

Feel free to browse this link here if you need help with bank feeds and reconciling accounts. It'll route you to our general banking topics with articles.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one. 

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I appreciate your providing this help, but unfortunately, it didn't work. The Record Merchant Service Deposits window just keeps spinning. This is extremely weird!

Hello, CLM1.

I appreciate your time in going through the troubleshooting steps shared by my colleague RCV. Seeing that you're still having issues with the Merchant Service Deposits, let me direct you to our best support available so this gets taken care of.

Please take note that our support hours for QuickBooks Desktop Basic, Enhanced, or Standard Payroll, starts from M-F 6 AM to 6 PM PT. For the Assisted Payroll version, we're available any time, any day.

Here's how you can contact us:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number on this link: Contact QuickBooks Desktop support.

I'd also like to share these articles to learn more about the Merchant Service Deposits:

• Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop
• Recording QuickBooks Payments bank deposits FAQs

If have more questions or need help with other task, please know that the QuickBooks Community is here for you. Just leave a reply below and we'll get back to you as soon as possible. Take care!