How to stop my customer's name from being automatically filled in the SHIP TO section on invoice?

Greetings billaskin,

I’m here to share some details on how to stop the customer’s name from showing in the Ship To section on the invoice and prevent it from printing in the address field of the check.

QuickBooks Online (QBO) will automatically include the customer’s name on the Ship To field of an invoice. You’ll have to manually delete it so it won’t show on the transaction.

Also, we are unable to prevent the name from printing in the address field of a printed check.

I’ve sent a communication to our Product Developers to let them know how you want QBO to work. It helps greatly if you can also send your ideas to them. We're always updating our product and love to incorporate users' ideas.

To send one, just click the Gear icon and select Feedback.

That's it. Feel free to let me know if you need any help with QuickBooks Online. I'm always happy to assist.

Thank you for the "solution".  However, it does NOT solve my issue and is not acceptable to me.  The answer that "Also, we are unable to prevent the name from printing in the address field of a printed check." is not a solution to my issue.  I will provide feedback so the "bug" can be addressed.

any updates on this subject?

I cannot even manually remove the second line to remove the duplicate customers name.

It still shows when I remove and re-save the invoice and print.

Hello there, billaskin.

Thanks for pointing this out and for trying out the workaround suggested.

At the moment, there isn't a way to remove the customer's name from printing in the address field. We aim to provide our customers product needs. Once we receive progress or product enhancement update about this feature, I'll be sure to inform you through this thread.

You may also want to check for the latest QuickBooks feature updates through our QuickBooks Blog: https://quickbooks.intuit.com/blog/

Please know that you're always welcome to post any questions or suggestions for the product. You have a wonderful day ahead.

I would like to hereby request the option to NOT print the FIRST and LAST name field on the check address section.  It is freaking out my client.  It is supposed to go the company, not this contact person. How will I know once this is updated? Thanks, Laura

Hi there, @laura_the_emu.

I hear you and realize the convenience of removing the customers' names on the ship to section on your sales transaction. I'll do my part and personally submit this feedback to our developers, so they can assess the suggestion and put it under consideration.

To be updated with our latest news and road-maps, including product enhancements, I recommend visiting our QuickBooks Online Blog. 

Let me know if you have any other concerns with QuickBooks, Laura. I'll be right here to help you out. Thanks for coming. 

Has this issue been resolved yet? I have vendors who have repeatedly asked me to stop printing the contact name on checks that we send them. It is a hassle on their end.

Thank you for joining this thread, @RobertM3.

I can see how additional options for changing print check settings would be helpful for you and your business. At this time, the option to remove the contact name when printing checks is currently unavailable. I'll feedback this to our Product Engineer so they can put it into consideration for future product updates.

Also, you'll want to check out this link for more details about recording and printing checks: Record & Print Checks.

For any updates about the latest product features and enhancements of the software, you may visit our QuickBooks Blog. Here is what’s new in QuickBooks Online: July 2020, customizable email address for receipt and bill forwarding, automating invoice approval process, new tab QuickBooks Online Advanced named Tasks, etc. 

You can check back on this thread if you have any additional questions. I'm always here to help. 

Any updates on this matter?  Seems like it would be a simple fix to add an option for whether the name & company show on the "ship to."  I have many customers who have their products shipped to another business and it looks unprofessional having four names (customer name, customer company name, ship-to name, ship-to company name) above the address.  Not only that, but it's confusing when there are multiple names in the ship-to.

Hello there, @leahtv.

I just want to let know that your suggestions are important to us in developing the product. I completely understand how this feature is beneficial to you and your business. Our developers are closely reviewing any added features in QBO to avoid errors once they're released in the system. 

At this time, there aren’t any updates about this and a specific time frame as to when this feature is available. 

However, you can edit or leave the address blank if you don't want to automatically add the customer's name on the Ship-To section. 

Here's how:

1. Go to the Sales menu. 
2. Select the Customers button to choose the customer's name.
3. Click the Edit button.
4. Leave the address blank.
5. Click Save.

As mentioned by my colleagues, we share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks and what our Product Care Team is working on.

Also, I recommend the following article which contains additional insight on how to personalize and add specific info to sales forms.: How To Customize Invoices, Estimates, And Sales Receipts.

Additionally, you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.

We would appreciate your patience until this feature is available. Please feel free to get back to the Community if you have any QuickBooks concerns. I'm always here to help.

It has been over TWO FRIGGIN YEARS and your engineer still can not solve this simple bug. What an embarrassing team.

The fact that this post was from 2019 and it is now August 2021 tells Intuit DOES NOT care how the product functions for its clients. You can delete the name form the mail to box, but it does not save and continues to print. Looks so unprofessional.

The only workaround is after you delete it replace it with something like a period. 

Can we get an update on this?  Printing billing contacts names on company checks is extremely unprofessional and makes our company look stupid.  How has this not been fixed by now.  I figured I could google the answer but all I found is there is no answer....that is crazy to me that this is still not an option. 

Thanks for becoming part of the Community, mistiw3.

I can certainly understand how an ability to stop customer's names from displaying in the address section of printed checks could be useful and have submitted a suggestion about it as of today.

You can also submit your own feature requests while signed in.

Here's how:

1. Use the Gear (⚙️) icon.
   
2. Click Feedback.
   
3. Enter your suggestions and/or comments.
4. Hit Next.
   
5. Choose Skip and send message.
6. The available drop-down menu can be used to pick an appropriate category.
7. Select Send message.
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest information about your product by reviewing Intuit's Product Updates page.

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

This was almost 4 years ago and I don't think the problem has been resolved yet. Poor concept and programing 

I agree, we just switched to QBOL and I HATE it with such a passion.  The desktop version was much simpler and way more user friendly.  Our vendors are very annoyed that the contacts name is printing on the check address line.  There has to be a way to stop this from happening.

I also prefer QB desktop to online.  Although I am currently stuck using QBO. :0(  What I don't understand is why the same programming can't be used on both platforms.  QB desktop is by far the superior product.

Is there any update on this?
My requirement is company name should not to be automatically filled in the SHIP TO section on the invoice

Hi there, @Sy29.

We can see how having the option to disable automatically fill details in the Ship To field inside the invoice in QuickBooks Online (QBO). As we thoroughly check here in our system, it's still unavailable. It's best to send a feature request to our Product Development Team so they can carefully evaluate your suggestions and consider implementing them in future program updates. We'll write down the steps to help you proceed:

1. Access your QuickBooks Online company.
2. On the top right-corner, click the Gear icon.
3. Select Feedback and then enter your comments or product suggestions.
4. Once ready, click Next to submit feedback.

We'd recommend checking these handy articles to help you manage invoice payments, create personalized sales forms, and keep track of your transactions inside QBO:

• Record invoice payments in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Run reports in QuickBooks Online.
• Customize reports in QuickBooks Online.

The Community Team is willing to assist if you have any other QuickBooks-related concerns. We can also help you if you have tasks you'd like to perform inside your company file. Visit us anytime or comment below, and we'll be there. Stay safe!

KurtKyle_M don't get your hopes up.  This has been an ongoing issue for over 3 years.  All they tell you to do is tell you to write in a suggestion which many of us have done and there has been no change or update.

I'm here to report. 

It's 2024 and still no solution. 

August 2024 and still no solution. Amazing. And customer service is zero help.

I acknowledge your preference for removing the customer's name on the ship to section when creating invoices, @DC C.

You're right, that currently, this is still showing from the field. Thus, I suggest sending this suggestion to our product development team. Our product developers are responsible for evaluating and implementing new enhancements, so they would be better equipped to determine the feasibility and benefits of your suggestion for our users.

For now, I recommend you manually remove the name from the section before saving it so it won't show on the transaction.

Then, please follow the steps below in sending your suggestions:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter a brief description of your product suggestion.
4. Click Next to submit feedback.

In addition, you can refer to this article for instructions on how to log a payment in your records when your customer settles their open balance: Record an invoice payment. 

Drop me a comment below if you have any other questions. I'm just away to assist you. Take care!