Thank you for taking the time to share your concern in the Community forum, @mandizm. The ability to activate and use payment features depends on several eligibility criteria, including verification of your business and personal information, and your account status.
To better assist you, could you please clarify whether you’re encountering a prompt that prevents you from completing the activation process, or if payments aren’t going through after you’ve finished signing up?
Please note that after completing the sign-up process, it may take up to 2 business days to receive an approval email regarding your QuickBooks Payments account. During this time, our team reviews the information you have provided to ensure it meets all eligibility requirements. If, for any reason, additional information or documentation is needed before a final decision can be made, you will receive an email outlining exactly what is required. This helps us complete the review accurately and promptly. Along with the request for more details, you will also receive confirmation about your eligibility status once the review is complete.
In the event that you receive the email confirming that you are not eligible to activate payments at this time, please know that you are not alone, and there may be options available to you. We encourage you to reach out to our dedicated Payments Live Support Team, who are well-equipped to assist you with any questions or concerns you may have regarding your account status. They can help explain the reasons behind the decision, review your account details, and provide guidance on possible next steps or alternative solutions.
If you receive any updates or additional information regarding your payment activation, or if you have any questions or concerns at any point, please don’t hesitate to reach out. We’re here to provide assistance and guidance whenever you need it, and we want to make sure you feel confident and supported throughout the entire process.
