Good day, Juan. Let's tackle a few things to check the status of your online payment and see why it hasn't arrived yet.
The payments are processed based on the deposit speed, which takes 2-3 business days. However, if it's your first time processing a payment, it could take up to 5 days. You can check the deposit status to see when it will credited to your account.
If the deposit doesn't show up, there's an issue with the payment. In this case, you'll receive an email with instructions on how to resolve it. You can review your spam or junk folders if you can't locate it in the inbox.
Regarding the overdue status, are you talking about an invoice in QuickBooks Online? If so, it could be due to the processing time of QuickBooks Payments, which varies based on the payment method. To check the status of the funds, kindly follow the following steps:
- Sign in to the Merchant Service Center.
- Click the Activity & Reports dropdown.
- Select Deposits.
If you still want to talk to our Payments Live Support team, here's how to contact them:
- Open your QuickBooks Online company.
- Click Help, then proceed to the Search tab.
- Enter a question or topic from the designated field or open an article.
- Select Contact Us at the bottom of the Help panel.
- Choose Have us call you.
Also, please consider checking their support hours to talk with them at the most convenient time.
Moreover, you can take advantage of the QuickBooks GoPayment app. It allows you to accept cash, checks, and cards with a Bluetooth reader.
If you have any questions or need clarification with handling customer payments in the future, please click the Reply button below. We'll monitor this thread for any updates from you and aim to respond promptly.
