I do not have SSN, I have ITIN. QB online do not accept my application with ITIN to accept payments.

Are you run a B2B or B2C company?

I'll route you to the right support who can surely help, @mustafa-melikhan.

QuickBooks Payments requires SSN to accept your application. To verify any other options so you can process your application using ITIN, I highly recommend reaching out to our Customer Care team. With their tools, they can give you advice and guide you on the actions you can take. To do so, please refer to these steps:

1. Log in to your QuickBooks Online (QBO) account.
2. At the top right part of the page, click the Help icon.
3. You'll be routed to the Assistant tab. 
4. From there, type a description of your issue. Example: QBO does not accept my application with ITIN to accept payments.
5. Then, click the arrow to send your concern.
6. QBO will provide a list of options applicable to the issue you sent. If you can't find the closest solution. Enter the word Talk to a human.
7. Select I still need a human and then click Get help from a human.
8. Choose either Chat with us or Have us call you. 

To ensure that you'll be assisted on time, check out our support hour's page. 

Should you need any handy sources that you can bookmark for future use, you can visit our QuickBooks Online Help page. The site has tons of help articles and even video tutorials that will be able to guide you on your QBO tasks.

I'm just a post away if you have further questions about your application in accepting payments using ITIN. Feel free to leave a reply below. Have a good one and take care.

I run B2C

I control QBO from another time zone and I need support email adress to solve my matter through email. Is there any support email?

I appreciate your time getting back to this thread, @mustafa-melikhan. Let me chime in and add some details about accepting payments through ITIN.

As mentioned by my colleague above, applying with ITIN to process payments is unavailable in QuickBooks Online. Also, we aren't able to provide a support email address. 

As much as I want to look into this further, I'm unable to open and verify your account. That being said, I suggest contacting our representatives directly. They have advanced tools to review your account and provide alternatives to help you resolve your concern.

For detailed information, please see the steps provided by my colleague above. Otherwise, you can also check this article: Contact QBO support.

You may also find these resources helpful:

• How to Set Up QuickBooks Payments
• Connect your QuickBooks Payments account to QuickBooks Online

If there's anything else you need assistance with or questions about accepting payments in QuickBooks, let me know by adding a comment. I'm always here for you. Have a great day!

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@mustafa-melikhan wrote:

I control QBO from another time zone 

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@mustafa-melikhan 

Where is your country? You may have a workaround to accept USD payments in US.

I did call the support line and the gal was nice but had no further info or any work around in the ITIN and Merchant account issue. It  was a waste of my time.  I was on hold for way to long while she was waiting to get answers.  this is unfortunate for my client.  

QuickBooks you need to update this information and don't tell to call if there isn't any hope to get a different solution or any optional work around with your Merchant Account rules. 

@BigPAcctg 

If you run B2B, you can use ITIN to apply a 3rd party payment processor to integrate with QBO.