I downloaded the QuickBooks GoPayment app, but payment I received on the GoPayment app has yet to show on my QuickBooks or bank account. What do I do?

Hi there, Hairbyhannah!
 

We understand how important it is to access your funds, and we’re here to assist you. Allow me to clarify the situation and provide assistance.

Payments made via QuickBooks GoPayment typically take 2–3 business days to process and deposit into your bank account, especially for first-time transactions. Please also note that this processing time excludes weekends and holidays, so it’s important to calculate the timeframe accordingly.

Additionally, I recommend reviewing your customers’ payment statuses to determine if there are any issues with the deposit.

Here's how to do it:

       1. Log in to the Merchant Service Center.

       2. Select Transactions.

       3. If you see Withheld in the METHOD column, this means we’re still reviewing the payment for potential issues. You should receive an email notification outlining the next steps.

If you still haven’t received the funds after checking these details, I recommend contacting QuickBooks Payments Support to investigate the root cause and provide a solution.

Please let us know if you need further assistance about receiving all of your client's funds.

Hi there, Hairbyhannah!

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist you further if needed.