And while we are at it, is there a better alternative to using buggy QuickBooks all together?

@frustratedwiththisapp 

Contact me in private and we can share 3 options to replace QB Online if required.

Ok, but how do I message you privately?

@frustratedwiththisapp 

Click on my profile name and you will find our website address to send emails.

They support team cannot help.  Their reasoning for the error was due to recipients bank.  Highly unlikely that is the case.  We are now in April 2024 and it appears this issue is not resolved.  

This is not the level of service you were expecting or deserve to experience, lizbeth11. Your frustration with the technical issues and the support you've received is completely understandable. I'd like to route you to the best support available to trace this error you've encountered in QuickBooks Online.

Please know that I am here to listen and to do my best to assist. Your satisfaction is my top priority, and I will work hard to ensure your needs are met in a more meaningful way.

In this case, I urge you to call our QuickBooks Online support team again to request further investigation of your account in a private environment. They can also provide other resolutions available to fix this issue in your QBO account. 

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

@lizbeth11 

You can use a free billing management app as the backup option.