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daboss045
Level 1

I have uploaded all documents in the resolution center and through a secure link still no email response still have my funds on hold.

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1 Comment 1
ChristineJoieR
QuickBooks Team

I have uploaded all documents in the resolution center and through a secure link still no email response still have my funds on hold.

Accessing your funds is a top priority, and I understand how important it is for you to have this resolved quickly, Daboss045. Your eagerness for an update on the status of your case is completely understandable.

 

Since you have uploaded all required documents in the Resolution Center and through a secure link, we can consider verifying your email spam or junk folder for any missed communications.

 

Delayed responses can occur for several reasons, including the complexity of the case, a high volume of inquiries, or the current review of your request by the resolution team. We will provide an update as soon as the review is complete.

 

If it has been several days since the request, you can follow up with the Risk Care Operational Support team and provide the case number through the Resolution Center within QuickBooks Online. They can provide updates on the progress of the funds on hold.

 

Feel free to return anytime if you have updates or additional questions.

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