I just connected my Paypal account to QBO but QBO miss read the comma on the balance. My Paypal in QB is showing $71,002 instead of $710,02. How can I change that?

I'll show you how to edit the PayPal bank account balance, GGrand. 

You can edit it through the View register for the account if an opening balance for one of your accounts is wrong. Let me show you how:

1. Go to the Accounting menu and select Chart of Accounts.
2. Look for the connected PayPal account.
3. Go to the Action column and select View register.
4. Find and select the opening balance entry or transaction. Change the amount from that page or click Edit to open the transaction to update it from there.
5. Click Save. 

We can also verify the selected Number format settings. 

1. From the Gear icon, click Account and Settings.
2. Under the Advanced menu, scroll down to select the Other preferences section. 
3. Click the drop-down arrow under Number format. You can toggle it to a different format and toggle it again to the correct one to refresh. 
4. Select Save and then Done. 

Once everything looks as expected, we can go back to your bank feeds and categorize your transactions. Then, you might want to reconcile the account. 

I'm just here if you need more help. I'll be around the corner to keep an eye on your reply. Have a nice day!

Hi Catherine, 

Thanks a lot for your help on this matter! 

I tried what you suggest (option 1 in the View Register), but I am facing the fact that QBO is asking me if I am sure I want to make this change, as my transaction has been reconciled (and it could put me out of balance).

I don't get it, as I've never reconciled anything with Paypal because I just connected it to QBO... 

Should I proceed anyway ?

Hello there and thank you for the screenshot, GGrand,

QuickBooks Online will verify the changes since the opening balance is showing as "R". It means the entry is already reconciled. 

Since you have just connected PayPal, click the "R" status until its blank. Then, click Save to record the changes.

I've added these handy articles for additional information when connecting PayPal to QuickBooks:

• Use the Connect to PayPal app
• Sync with PayPal.

Should you need anything else, don't hesitate to leave a comment below. I'm always right here to help.

Thanks a lot MaryLandT for your help! 

One last 2 questions:

=> the Paypal balance and transaction in QBO appear in $ but my main currency on my Paypal account is €.

Is there a way to make it accurate in QBO? (My multicurrencies support is already active in QBO).

=> How do I categorize a transaction with paypal where I ask a client to pay? It appears in BQO sometimes as an Opening Balance Equity and sometimes as a Sales. But this transaction is not the sale, it is just me sending a message to the client, asking him by Paypal to pay an amount...

Thanks for your lights !

Thanks for your prompt response, @GGrand.

I'd be happy to share some information about the ability of the Connect to PayPal app to support multi-currency.

At this time, the Connect to PayPal app is unable to support multi-currency. You can look for third-party applications that could maintain multi-currency transactions.

Also, I'd suggest consulting an accountant to help you categorize the transaction with PayPal.

In the meantime, you can visit our QuickBooks Online Blog for updates about this feature and other product services as well.

Feel free to post a comment if you have more questions. We're always here to help. Stay safe and well!