Not to worry, Clara. I'm determined to help you apply vendor credit to one specific invoice.
The best way to handle this in QuickBooks Online is to use a clearing account to help transfer or apply a vendor credit to the customer's invoice. I'll show you how:
- Go to the Gear icon and then select Chart of Accounts.
- Click the New tab.
- Choose Bank for the Account Type.
- Type in the Name for the clearing account.
- Make sure you don't add an amount to the balance, then click Save and Close.
Then, let's create two journal entries. Here's how:
- Go to + New and then select Journal entry.
- Debit the Clearing account (created in Step 1) and credit Accounts Receivable.
- In the Name field on the Accounts Receivable row, enter the customer name.
- Add the other necessary details, then select Save and new.
- Create a second general entry. This time, debit Accounts Payable and credit Clearing Account for the amount of the sale.
- In the Name field on the Accounts Payable row, enter the vendor name that needs the bill credit created.
- Click Save & Close.
After that, let's link the journal entries to the specific vendor credit and invoice:
- Go to the + New and select Pay bills.
- Link the journal entry and vendor credit.
- Click Save and close.
- Once done, go to the Receive Payments window.
- From there, link the journal entry and invoice.
- Select Save and close.
Additionally, I've added these articles that'll help you record a refund from a vendor or if you need to return your customer's money:
Please keep me posted if you need additional assistance tracking the transactions in QuickBooks Online. I want to ensure you're all set.