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Level 1

Incorrect customer, same name

Different customer with same last name charged but used correct customer CC.

How to fix this?


3 Comments 3
QuickBooks Team

Incorrect customer, same name

It's nice to see you here, @jsub1960.


I'm here to provide information on how to correct the payment that was applied to the wrong customer.


I recommend double-checking that you've changed the payment to the correct customer. You can then double-check that the money was applied to the correct invoice.


Here's how:


  1. Click the Sales menu on the left panel.
  2. Choose the All Sales section.
  3. Find the payment. Then, click it to open the Received Payment page. From there, you'll see if the payment was linked to the correct invoice.

Furthermore. we can create a new receipt payment and attach it to the appropriate invoice.


Here's how to delete the payment:


  1. Click the Sales menu.
  2. Go to the All Sales section. 
  3. Find the payment transaction. Then, click it.
  4. You'll be routed in the Received Payment page.
  5. Click More at the bottom and choose Delete.
  6. You'll be prompted with Are you sure you want to delete this? Hit Yes.


After that, you can make a payment and apply it to the appropriate invoice. Please consult the following article for the steps: Record invoice payments in QuickBooks Online.


You can also use this page to adjust payments in another way on how to fix a payment applied to the wrong customer invoice.


You're always welcome to post your reply if you need further assistance in printing 1099 NEC forms. Take care and stay safe!

Level 1

Incorrect customer, same name

Not quite sure on this.  Can I simply transfer the invoice information to the appropriate customer?

The CC is the same it's just under the other/wrong customer invoice name - if that makes sense. 



QuickBooks Team

Incorrect customer, same name

I've got the steps to correct the customer's name of your sales transactions, jsub1960.


Let's edit the payment with the correct customer name and amount. You can open the payments and the transaction history to check the changes.


Here's how:

  1. Go to the Get paid & pay menu and then select Customers.
  2. Click the customer's name to open the transaction list.
  3. Locate the payment and click it to open.
  4. Rename the customer and enter the amount.
  5. Hit Yes to confirm. The customer will have an unapplied payment which you can either delete or apply to future invoice(s).


Once done, you can now link the invoice to the payment and delete the incorrect amount.


In case you apply a payment to the wrong invoice, you can check out this article to learn how to resolve this: Fix a Fund Received against the Wrong Transaction.


Additionally, I've added an article that'll help you learn how to accept electronic customer payments for online invoices. This helps you easily process your sales: Take and Process Payments.


Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

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