Hello there, @Erika38.
I recommend reaching out to our live support team directly to further check your account and determine why Intuit is prompting you to log in again. They can also assist you with the next steps in resolving this issue.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.
If you have any other concerns, please click Reply.
