Invoice Payments

AV5950 · ‎November 18, 2025

All of my invoices are being sent with link to pay via ACH/Bank even though at the setting level we have this disabled. Any other ways to change this so we don't keep getting ACH payments and being hit with the fees?

Janiqueca_T · ‎November 18, 2025

Thank you for reaching out and raising your concern, AV5950. For quicker resolution, I recommend contacting QuickBooks Live Support directly for assistance. They can investigate your settings further and resolve this issue for you.

Here's how you can contact them:

1. On the top right corner of the dashboard, select (?) Help.
2. Type in your concern and press enter.
3. Click Contact Us.
4. Select between Chat with us or Have us call you.

You can reach our support team Monday to Friday, between 6 AM and 6 PM Pacific Time, and on Saturday, from 6 AM to 3 PM Pacific Time.

If you have further questions, you can reply to this thread.

View solution in original post

Candice C · ‎November 18, 2025

Good morning, @AV5950.

Welcome to the Community! Let's work together to disable the ACH payment option within your account.

When you disabled this option, did you use these steps below?

Go to the Gear icon in the top right-hand corner.
Choose Account and settings, then navigate to the Sales tab.
In the Invoice Payments section, hit the pencil icon.
Uncheck the Accept ACH box.
Select Save, then Done.

If you didn't go through these steps, please complete them so that we can get to the bottom of the problem. I'll be waiting for your response!

AV5950 · ‎November 18, 2025

Yes, these were the steps that were followed. It currently shows Off for ACH payments.

AV5950 · ‎November 18, 2025

Yes, these were the steps followed. It currently shows Off for ACH payments.

Janiqueca_T · ‎November 18, 2025

Thank you for reaching out and raising your concern, AV5950. For quicker resolution, I recommend contacting QuickBooks Live Support directly for assistance. They can investigate your settings further and resolve this issue for you.

Here's how you can contact them:

1. On the top right corner of the dashboard, select (?) Help.
2. Type in your concern and press enter.
3. Click Contact Us.
4. Select between Chat with us or Have us call you.

You can reach our support team Monday to Friday, between 6 AM and 6 PM Pacific Time, and on Saturday, from 6 AM to 3 PM Pacific Time.

If you have further questions, you can reply to this thread.

AV5950 · ‎November 18, 2025

Thank you for the input. I will give that a try.

Topics

Training

Community

Resources

Invoice Payments