When reviewing an invoice in QuickBooks Online and clicking “View Activity,” the payment line shows QBO’s internal payment reference number (e.g., “#1234”) instead of the check number entered by the user (e.g., “Check #9876”).
This creates confusion because:
- Users expect to see the actual check/reference number they entered, since that’s what they reconcile against bank records.
- The check number does display correctly on the payment record and in reports, so the data is correct — but the invoice activity panel misleads users into thinking the wrong check number was recorded.
Request: Please update the Invoice “View Activity” panel so it displays the user-entered check/reference number instead of the system’s internal payment ID. This will align with the rest of QBO, reduce confusion, and better support reconciliation workflows.
